Get in touch
Stuck on a case, a question about billing, or a privacy or parent request? Send us a message and a person will reply by email.
Email us
[email protected]A person replies by email. Accounts open soon, so for now this inbox is the only way to reach us.
What helps us help you
- The platform and the public username of the account it's about
- Your case reference, if you have one (it starts with UT-)
- What you expected to happen and what happened instead
Never send us
- Passwords for any account
- Sign-in codes, 2FA or backup codes
- Session cookies or tokens
- Payment card numbers
We never need them and we'll never ask. Please keep them out of your message.
A parent or guardian? Read our guide for parents