Refund policy

All sales are final, because work on your case starts the moment you pay. We can't refund based on a platform's decision, because that part is never up to us.

We can't offer refunds based on a platform's decision, because we don't control it. That's also why we never promise one.

Gift codes follow the same final-sale rule. If a gift was bought by mistake and never redeemed, contact us and we'll take a look, but refunds are at our discretion.

Cancel a card subscription any time from your billing page. The case keeps working to the end of the period you've paid for, and you aren't charged again. We don't refund the rest of a period you've already paid for.

Crypto payments are final and can't be refunded.

If a purchase is refunded, any bonus days it earned someone through an invite are taken back, and an unredeemed gift bought with it is cancelled.

Use the contact page and choose "Billing or refunds". We review every request, but approvals are at our discretion except where the law says otherwise.

If something on our side stopped you using what you paid for, contact us and we'll make it right.