Spot an unban scam

If someone offering to get your account back does any of these, it's a scam. You only need to spot one.

Watch out for links too. Some scams send you to a page that looks exactly like the Roblox login page. Before you type your password anywhere, check the address bar says roblox.com, and if you're not sure, close the tab and go to the site yourself.

Only Roblox can lift a Roblox ban, and it does that through its own official appeal process. That's the only way.

• Nobody can buy an unban. Anyone who says paying them gets the ban removed is lying. Paying a stranger in Robux, money or gift cards doesn't change anything on Roblox's side.
• Nobody can hack an unban. Scripts and tools that claim to remove a ban don't work, and running them can put your device and other accounts at risk.
• Real staff won't DM you. Roblox talks about your account through its own website and support, which you can find at support.roblox.com.

appea.ls is independent and isn't part of Roblox either. We can't unban anyone. We only help you write your own clear, honest appeal. You send it yourself, and only Roblox decides.

So you can tell us apart from someone pretending to be us:

If a message says it's from us but breaks any of these, it isn't. You can check with us at [email protected].

It happens, and it's not your fault for being tricked. Act quickly and you can usually lock things back down.

1. 1Change your password. Do it from a device you trust, by going to roblox.com yourself rather than through any link you were sent. If you use the same password anywhere else, change it there too.
2. 2Turn on 2-step verification. This means someone with your password still can't sign in without a code sent to you.
3. 3Sign out of all sessions. Roblox's security settings let you log out everywhere else, which kicks out anyone using a copied login or cookie.
4. 4Report the scammer. Use Roblox's own report tools on their profile or messages, and stop replying to them. If it happened on Discord, report them there as well.

If you paid someone, tell a parent or guardian. They may be able to help with the payment side.

Teens are often the target of these offers, especially right after a ban when they're upset and want their account back fast. A calm chat about the red flags above goes a long way. Our guide for parents and guardians explains what appea.ls does and how to help with an appeal safely.